Workshop: Web Chat in Lightning Experience By Tiffany Chen

Come learn how to set up a simple-to-use web chat on your Community. In this session, we will set up Live Agent, Omni-Channel, and a basic Customer Community to demonstrate how easy it is to enable web chat support for your customers.

Tiffany Chen

Tiffany Chen is a 17x Salesforce certified professional currently working at Slalom Los Angeles. While she is familiar with most of Salesforce’s core clouds, she is most passionate about Service Cloud and how it improves both the agent and customer experience.